HiredScore Deep Dive

This two-day, in-person workshop equipped Solution Consultants to “dive deeper” into HiredScore. While many participants already possessed general product knowledge, only a few felt confident addressing the most challenging customer pain points or strategically positioning HiredScore against competitors while responding accurately to questions and objections. To bridge that gap, I designed a highly interactive learning experience featuring real-world scenario activities. These exercises provided a safe, supportive environment for Solution Consultants to practice, refine their skills, and build confidence in high-stakes customer interactions.

 

Summary of feedback received.

The training’s success earned me The New Offering Accelerator Award and led to the design of similar sessions for additional products.

Integrating AI for Rapid, High-Impact Workshop Development
This workshop marked a pivotal shift in my workflow, leveraging AI to accelerate design without sacrificing quality. With just a few weeks to develop all content, I strategically integrated Google Gemini and NotebookLM into my process. I built a curated enablement notebook so the AI pulled only from up-to-date, SME-verified resources - ensuring accuracy and relevance. AI assisted in crafting thematic, ocean-inspired titles, generating on-brand imagery, suggesting interactive activities, and drafting realistic scenarios. This approach dramatically reduced development time while delivering a polished, creative, and instructionally sound learning experience.

Workday’s Acquisition of HiredScore

In April 2024, Workday acquired HiredScore. As the Learning Designer assigned to the project, I was responsible for ensuring sales teams could confidently sell HiredScore immediately post-acquisition. This high-visibility project involved extreme deadlines, significant ambiguity, and cross-functional collaboration across multiple global teams.

Key Deliverables & Outcomes:

  • HiredScore Value Proposition & Messaging eLearning

    • 6+ narrated videos and a Discovery & Objection Handling branching scenario in Articulate Storyline.

    • Customized version developed for Workday Sales Partners.

  • HiredScore Selling Fundamentals eLearning

    • Built in Articulate Rise for fast deployment and ease of updates.

  • HiredScore Pitch Certification Program

    • Trained managers to certify sales teams, ensured completion of prerequisite eLearning, and assisted with scheduling, preparation, and execution of certifications.

  • Sales Enablement Resources

    • Created Highspot pages containing 5+ job aids for quick reference and consistent messaging.

  • HiredScore AI for Talent Mobility Microlearning

    • Designed targeted microlearning to introduce a new product to already-certified salespeople.

  • LMS Administration & Reporting

    • Used Workday Learning to assign campaigns, launch integrations with Enrollment EIBs, and create reporting dashboards for tracking completion.

Impact: Delivered all assets under tight timelines, enabling Workday sales teams and partners to engage prospects with confidence immediately following acquisition.

 

Image shows screenshots of one course in Workday Learning, a portion of one video, the branching scenario activity, a progress tracker slide, one of the Highspot Sales Play pages, and one of the Articulate Rise courses.

Image shows participation analytics from 4/29/24 through 8/6/24.

Workday Sales Partner Courses for the Referral Track

When Workday launched a key initiative to develop and roll out a Sales Partner program, I volunteered to step in during a staffing gap - ensuring momentum was maintained while recruiting and hiring were underway.

Key Contributions:

  • Designed and launched the Workday Sales Partner Orientation and Role Overview: Sales Referral Partner courses, providing new partners with a clear path to success.

  • Built a private Highspot SPOT to centralize program resources for quick, easy partner access.

  • Reviewed and refined program guides and job aids to ensure clarity, accuracy, and alignment with program goals.

  • Onboarded and transitioned all content seamlessly to the newly hired Sr. Learning Designer, enabling a smooth handoff with no disruption to the program timeline.

Impact: Maintained project momentum during a critical launch phase, delivering high-quality learning assets that set the foundation for long-term partner enablement.

 

Level of Effort (LOE) Requests for Technical Services

This eLearning was created to introduce Zeta Global employees to a new process. It included an instructional job aid, an animated Vyond introduction video, and screen recordings done in Camtasia.

Highspot

This eLearning was designed to introduce Highspot to Zeta’s Sales Representatives. It includes an animated Vyond video that depicts an under-performing sales rep who does not use Highspot vs. a highly successful sales rep who uses Highspot appropriately.

The modules are short. Several contain video and/or interactivity.

 

DigITalks - Over 25,000 completions!

I created a series of mobile-friendly micro-modules to teach KONE Field Technicians how to use various apps on their mobile device. A few of the DigITalks were on Microsoft Outlook, Microsoft Teams, various SharePoint sites, and the Workday app. The modules are custom branded with KONE's "DigITalk" logo. Those who completed the modules by the due date were entered into a drawing to win a cool tech prize. We gave away power banks, Bluetooth speakers, and wireless earbuds. The goal was to increase the digital competencies of Field Technicians, so they would increase productivity by spending less time struggling with their device.

Enterprise Contract Management System

I created the training content to introduce KONE Sales employees to the new Enterprise Contract Management System and processes. The eLearning module included a Vyond introduction video, process flows, animated GIFs, Camtasia videos, and more.

The module was created in Articulate Rise, so it would be easy to consume on-the-go for KONE's busy Sales teams!

Introducing KONE employees to the Appian app.

Introducing KONE employees to the Appian app.

Example "real-world" scenario.

Example "real-world" scenario.

Example "real-world" scenario.

Example "real-world" scenario.

Sample eLearning on SCORM Cloud

You are welcome to test out a short eLearning course which is housed on SCORM Cloud. You must enter your name and email address to view the content.

    • Evisort Deep Dive

    • HiredScore Deep Dive

    • Workday Sales Partner Orientation

    • Role Overview: Sales Referral Partner

    • Workday Way: Opportunity Management with SPEED

    • Financial Acumen for Sales: Overview & Diagnostics

    • Financial Acumen for Sales: Interpreting Financial Statements

    • Financial Acumen for Sales: Ratio Analysis

    • Financial Acumen for Sales: Estimating Financial Returns

    • HiredScore Value Proposition and Messaging

    • HiredScore Selling Fundamentals

    • Introduction to Accenture Composable Financial Offerings

    • Workday VNDLY Value Proposition and Messaging

    • Workday VNDLY Selling Fundamentals

    • Workday Success Plans (WSP) for Sales

    *Updates to existing courses (not all-inclusive)

    • Machine Learning at Workday

    • Workday Way Overview

    • Introduction to Workday Technology

    • Introduction to the Value of Workday HCM

    • Introduction to the Value of Workday Financial Management

    • Introduction to the Value of Workday Specialty Products

    • Introduction to Workday SKUs and Packaging

    • Positioning Workday in the oCFO

    • Workday Core Financials for Sales

    • Workday Core HCM for Sales

    • Industry Perspective for Selling Financials

    • Workday VNDLY: Product Training for Sales and Presales

    • Workday Peakon Employee Voice: Product, Selling, & Certification

  • *not all-inclusive - does not include Articulate Presenter projects

    • Highspot - Sales

    • Level of Effort (LOE) Requests - Sales

    • CDP Playbook Quiz - Sales

    • Cross-Sell Playbook Quiz - Sales

    • ESP Playbook Quiz - Sales

  • *not all-inclusive - does not include localizations, translations, revision work, and some simple assessments

    • KONE 24/7 Connected Services Kickoff - Service Sales

    • Contract Management: Service Contracting Process - Service Sales

    • ECMS 3.0 - Contract Management - New Equipment and Modernization Sales

    • Fast Track First - New Equipment & Modernization Sales

    • Legal Guide - Contract Terms - Sales and Managers

    • Service Business, Operational and Compliance Terms and Conditions - Service Sales

    • Digital Communication DigITalk - Field Technicians

    • eLibrary DigITalk - Field Technicians

    • Field Portal DigITalk - Field Technicians

    • Microsoft Outlook DigITalk - Field Technicians

    • Microsoft Teams DigITalk - Field Technicians

    • Saba Cloud DigITalk - Field Technicians

    • Workday DigITalk - Field Technicians

    • CR Snap DigITalk - Field Technicians

    • KONE Care Wireless Gateway - Field Technicians

    • IBRT 2.0 - New Equipment and Modernization Field Technicians

    • IBRT Policy Awareness - Installation and Modernization

    • KONE 24/7 Connected Services - Field Technicians and Managers

    • Elevator Component Identification Assessment - Sales

    • Executive Summary and Heat Map Assessment - Sales Leadership Continuing Education

    • KONE Care Marketing Tools Assessment - Sales Leadership Continuing Education

    • KONE Care Presentation Knowledge Check - Sales Leadership Continuing Education

    • Improving retention through MyPortfolio - Service Sales

    • KONE Care 24/7 Connect for Sales - Service Sales Representatives

    • Value Selling Assessment - Sales Leadership Continuing Education

    • KONE Care Marketing Cut Sheets Knowledge Check

    • Otis GEN2 Underslung Competitive Assessment - Sales

    • Otis GEN2 Underslung vs. MonoSpace 500 Competitive Assessment - Sales

    • Otis Hydrofit Competitive Assessment - Sales

    • Otis Hydrofit vs. MonoSpace 500 Competitive Assessment - Sales

    • Schindler 3300 Competitive Assessment - Sales

    • Schindler 3300 vs. MonoSpace 500 Competitive Assessment - Sales

    • ThyssenKrupp Endura Competitive Assessment - Sales

    • TKE Endura vs. MonoSpace 500 Competitive Assessment - Sales

    • Staff Vehicle Fleet Policy - Staff

    • Field Vehicle Fleet Policy - Field technicians

    • Product Code Compliance – Staff

    • Retrofit Reporting Process - General Managers

    • KONE Credit Card Policy Training - Credit Card Holders

    • KONE Learning Specialist Training - Learning Specialists

    • Non-Piracy and Nondisclosure Agreement - Staff

    • California Meal and Rest Periods - CA employees

    • KONE Warranty Claims - Powered by Appian - Field Technicians and Managers

    • MonoSpace 300 Installation Videos - Field Technicians

    • Adding Customer Transaction Survey contacts to IMT - Installation Managers

  • *not all-inclusive

    • New Hire Orientation

    • HIPAA Compliance Training

    • Public Benefits Overview

    • Customer Service

    • Google “Tech Tips” video series

    • Calculating household income using MAGI (with corresponding calculator built using Adobe Captivate branching functionality)