KONE, Inc. | Feb 2015 – Dec 2021

The modules are short. Several contain video and/or interactivity.

 

DigITalks - Over 25,000 completions!

I created a series of mobile-friendly micro-modules to teach KONE Field Technicians how to use various apps on their mobile device. A few of the DigITalks were on Microsoft Outlook, Microsoft Teams, various SharePoint sites, and the Workday app. The modules are custom branded with KONE's "DigITalk" logo. Those who completed the modules by the due date were entered into a drawing to win a cool tech prize. We gave away power banks, Bluetooth speakers, and wireless earbuds. The goal was to increase the digital competencies of Field Technicians, so they would increase productivity by spending less time struggling with their device.

Enterprise Contract Management System

I created the training content to introduce KONE Sales employees to the new Enterprise Contract Management System and processes. The eLearning module included a Vyond introduction video, process flows, animated GIFs, Camtasia videos, and more.

The module was created in Articulate Rise, so it would be easy to consume on-the-go for KONE's busy Sales teams!

Introducing KONE employees to the Appian app.

Introducing KONE employees to the Appian app.

Example "real-world" scenario.

Example "real-world" scenario.

Example "real-world" scenario.

Example "real-world" scenario.

  • *not all-inclusive - does not include localizations, translations, revision work, and some simple assessments

    • KONE 24/7 Connected Services Kickoff - Service Sales

    • Contract Management: Service Contracting Process - Service Sales

    • ECMS 3.0 - Contract Management - New Equipment and Modernization Sales

    • Fast Track First - New Equipment & Modernization Sales

    • Legal Guide - Contract Terms - Sales and Managers

    • Service Business, Operational and Compliance Terms and Conditions - Service Sales

    • Digital Communication DigITalk - Field Technicians

    • eLibrary DigITalk - Field Technicians

    • Field Portal DigITalk - Field Technicians

    • Microsoft Outlook DigITalk - Field Technicians

    • Microsoft Teams DigITalk - Field Technicians

    • Saba Cloud DigITalk - Field Technicians

    • Workday DigITalk - Field Technicians

    • CR Snap DigITalk - Field Technicians

    • KONE Care Wireless Gateway - Field Technicians

    • IBRT 2.0 - New Equipment and Modernization Field Technicians

    • IBRT Policy Awareness - Installation and Modernization

    • KONE 24/7 Connected Services - Field Technicians and Managers

    • Elevator Component Identification Assessment - Sales

    • Executive Summary and Heat Map Assessment - Sales Leadership Continuing Education

    • KONE Care Marketing Tools Assessment - Sales Leadership Continuing Education

    • KONE Care Presentation Knowledge Check - Sales Leadership Continuing Education

    • Improving retention through MyPortfolio - Service Sales

    • KONE Care 24/7 Connect for Sales - Service Sales Representatives

    • Value Selling Assessment - Sales Leadership Continuing Education

    • KONE Care Marketing Cut Sheets Knowledge Check

    • Otis GEN2 Underslung Competitive Assessment - Sales

    • Otis GEN2 Underslung vs. MonoSpace 500 Competitive Assessment - Sales

    • Otis Hydrofit Competitive Assessment - Sales

    • Otis Hydrofit vs. MonoSpace 500 Competitive Assessment - Sales

    • Schindler 3300 Competitive Assessment - Sales

    • Schindler 3300 vs. MonoSpace 500 Competitive Assessment - Sales

    • ThyssenKrupp Endura Competitive Assessment - Sales

    • TKE Endura vs. MonoSpace 500 Competitive Assessment - Sales

    • Staff Vehicle Fleet Policy - Staff

    • Field Vehicle Fleet Policy - Field technicians

    • Product Code Compliance – Staff

    • Retrofit Reporting Process - General Managers

    • KONE Credit Card Policy Training - Credit Card Holders

    • KONE Learning Specialist Training - Learning Specialists

    • Non-Piracy and Nondisclosure Agreement - Staff

    • California Meal and Rest Periods - CA employees

    • KONE Warranty Claims - Powered by Appian - Field Technicians and Managers

    • MonoSpace 300 Installation Videos - Field Technicians

    • Adding Customer Transaction Survey contacts to IMT - Installation Managers